Delivery Information

Delivery Costs

The following delivery charges apply on a per order basis.

  • Carpets & Luxury Vinyl (LVT) - £74.95 Per Order
  • Underlays - £19.95 Per Order
  • 3' Door Bars & Stair Rods - £4.95 Per Order
  • 9' Door Bars & Carpet Gripper - £9.95 Per Order

Underlay and Accessories Delivery Service

For all underlay and flooring accessories we use the national courier DX for delivery, which is a one man delivery on a next working day delivery service from the day of dispatch.
Please note that it is a 3-5 working day delivery for most Scottish Grampians & Highlands addresses.

All delivery times are estimated and cannot be guaranteed.
We recommend not booking a carpet fitter until you have received your order.
DX deliver Monday to Friday, sometime on the day between 8am and 6pm.

Carpet Delivery Service

For all carpet deliveries we use a specialist dedicated courier service. The lead time varies depending on your postcode, and is usually within 7-10 days for most areas.

  • The couriers will make contact before the day of delivery to discuss and advise the delivery procedure.
  • All deliveries will occur Monday to Friday, sometime on the day between 8am and 8pm, the day varies by postcode and is listed below.
  • Deliveries are to an accesible ground floor location, for example to a garage or entry hallway, and won't be to the room of choice as the couriers aren't insured for that.
  • We recommend not booking a carpet fitter until you have received your carpet.

Carpet Delivery Days By Postcode Area

Monday: DE, DN, LE, LN, NG, PE1-PE13, PE20-PE24, S,
Monday/Tuesday: BN, CB, CM, CO, CT, GU, IP, ME, NR, PE14-PE16, PE19, PE26, PE28-PE38, PO, RG, RH, SL, SS, TN,
Tuesday: BB, BD, BL, BR, CH, CW, FY, HD, HG, HX, L, LS, M, OL, SK, WA, WF, WN,
Wednesday: AL, E, EC, EN, HA, HP, IG, LU, MK, N, NN, NW, OX, RM, SG, UB, W, WC, WD,
Thursday: BR, CR, KT, SE, SM, SW, TW,
Thursday/Friday: BA, BH, BS, CF, DT, EX, GL, HR, LD, NP, PL, SA, SN, SO, SP, TA, TQ, TR, WR,
Friday: B, CV, DY, ST, SY1-SY9, SY12-SY14, TF, WS, WV,


Postcodes With No Set Delivery Day
CA, DH, DL, HU, LL, LA, NE, SR, All Other SY, TS, YO,

Postcodes we do NOT deliver carpets or Luxury Vinyl to:
AB, BT, DG, DD, EH, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, PA, PH, TD, ZE,
This list includes Scotland, Northern Ireland, Guernsey, Outer Hebrides, Isle of Man, Inverness (Highlands), Jersey, Kirkwall (Orkney) and the Shetland Islands.

Delivery Of In Stock Products

  • Orders placed Monday – Friday before 1pm will be dispatched the same working day
  • Orders placed Monday – Friday after 1pm will be dispatched the next working day
  • Orders placed on a Saturday or Sunday will be dispatched on the following Monday

All dispatch and delivery timescales exclude UK Bank Holidays.

Delivery Of Out Of Stock Products

Some products are on a longer lead time and might take 7-10 days before they are ready for dispatch.
Once your order is ready, delivery times are the same as in stock items.

Products Dispatched Direct By The Supplier

Some of our products are dispatched direct from our suppliers, the delivery timeframe will be clearly shown on the product page prior to ordering.

Delivery Surcharges

Delivery to certain remote post codes may incur an additional surcharge by our couriers. If you need delivery to one of the areas below, please contact us for a quote prior to ordering.

  • Isle of Wight (PO30-41)
  • Northern Ireland, Isle of Man and Isles of Scilly
  • Scottish Highlands and Islands of Scotland (postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH1-26, PH30-44, PH30-44, PH49-50, ZE, AB33-38, 43-45, 52-56)
  • Channel Islands

Delivery Procedure

All of our deliveries are handled by DX, a national courier used to dealing with heavy and bulky items.
Our delivery service is kerbside only, meaning the driver will leave the goods at the nearest access point at the intended delivery address, and you will be required to collect the goods from there.

Underlay can be heavy (especially rubber) and can weigh up to 45kg per roll, so it is advisable to arrange some assistance on the day of delivery if you need it.
The couriers are not insured to enter your property or carry goods up flights of stairs. Goods delivered to flats may be left in the lobby or reception area as the drivers are only insured for kerbside delivery.

Failed Delivery Attempts

If you aren't home when the couriers attempt to deliver, and there is no-one to receive and sign for your goods, our couriers will leave a card to inform you they attempted to deliver. They will attempt delivery again on the next (working) day. If this second attempt fails, the goods will be returned to our warehouse and you will be required to pay for another delivery.

If you decide not to pay for a subsequent delivery, we will refund you for your order minus the original delivery charge. We will send a tracking link once your items have been dispatched to help avoid failed delivery attempts.

Missing and/or Incorrect Items

Any missing or incorrect items should be notified to us within 48 hours of receiving delivery. Please contact us by emailing sales@carpetflooringsupplies.co.uk and we will resolve the issue as quickly as possible.

Damaged Items

We expect your order to be delivered in good condition, it is your responsibility to check your goods within 48 hours of delivery for damage, and notify us of any issues immediately. If you are unable to check your items thoroughly at the time of delivery, please sign for the items as ‘not checked’.

Any claims for damaged items outside of this time frame will be rejected as we are unable to claim the goods as damaged with the courier. To notify us of damages, please email us on sales@carpetflooringsupplies.co.uk and we will be happy to help resolve your issue. Pictures of the damage will be helpful.

Please note: you agree to receiving and checking the products prior to arranging any fitting or booking any tradesperson. We are not liable for any costs associated with any third parties in the event of delays or damage to your order.

Need Help?

If you have any questions about delivery prior to ordering please call us on 01157 734 188 or email us sales@carpetflooringsupplies.co.uk and we will be happy to help.