Returns

Easy Returns

If you need to return your goods, we have a 14 Day no-quibble returns policy on unopened & unused items.
Simply call our customer service team on 01159 780 312 within 14 days of receipt of goods to inform us that you wish to return the goods.

Cancelling Before Dispatch

If your order has not yet been dispatched, you can cancel for a full refund.
Simply call us on 01159 780 312 to inform us that you wish to cancel your order.
If we have already dispatched the goods, unfortunately we can't issue a refund until the goods are returned back to us in a resalable condition, unopened & unused.

Returns Procedure After Dispatch

If you wish to return your goods, simply contact us within 14 days of receiving your order and inform us you will be returning them.
We will then advise you of the correct return address and provide details of recommended delivery services you can use to return your order.
We can instruct our couriers to handle it for you, if you prefer, at a cost of £49 per collection.
Once your items have been received back at our warehouse, they will be inspected for damage and should there be no issues, your refund will be processed.
Please don't just return your goods without informing us first, as they may be refused by our warehouse.

Returns Condition

To be eligible for a refund, your goods must be returned to our warehouse in a resalable condition, unopened & unused, in the original packeging. Please ensure you return goods via recorded delivery, registered post or by courier, to ensure proof of delivery.

Return Shipping Costs

You are responsible for paying the shipping costs when returning your order. Your refund will exclude the original delivery charges (if applicable), except where you have received damaged or missing items.

Refunds

After your goods are received at our warehouse and inspected for damage, we will notify you by email or phone that we have received your returned order. At that time you will be informed whether your refund has been accepeted or rejected, depending on the condition of the returned goods. If approved, your refund will be processed within 2-3 days. A credit will then be automatically applied to your credit card or original method of payment. It can take up to 10 working days to see the credit applied, depending on the card provider, and this is outside of our control.

Need Help?

If you have any questions feel free to contact us at sales@carpetflooringsupplies.co.uk or call us on 01159 780 312.